How to clear cookies, data, and cache for optimal platform performance on Chrome.
If the 'Clear Cache' button on the login page doesn't work for some reason, follow these steps: On PC, simply press CTRL + SHIFT + R together. Or check this manual for clearing all data on PC or phone—this will work in all cases. This is the best method for deleting data, as it removes all problematic areas completely. We recommend using this method, regardless of which browser you are using.
Chrome browser PC: Clear cookie + cache
1) Open your Google Chrome web browser on your computer. In the top right corner, click on the three-dot menu to open Settings.
2) From the list, select Clear browsing data.
Chrome browser PC: Clear cookie + cache
3) A window titled Clear browsing data will appear. At this step, it’s crucial to ensure the following options are selected: Cookies and other site data, Cached images and files
Chrome browser PC: Clear cookie + cache
4) Change the Time range from Last 24 hours to All time.
⚠️ Important! This step is essential – if you don’t set the time range to "All time," the platform may not work correctly!
Chrome browser PC: Clear cookie + cache
5) Once the Time range is set to All time and the required options are selected, click Clear data.
Finally, refresh the page or close and reopen the platform. You should now be able to log in, and the platform will work correctly.
Chrome browser Mobile: Clear cookie + cache
1) Open the Google Chrome web browser on your mobile phone. In the top right corner, tap the three-dot icon to open Settings.
2) From the list, select Clear browsing data.
Chrome browser Mobile: Clear cookie + cache
3) A window titled Clear browsing data will appear. Tap on the Last 15 minutes option and select All time.
⚠️ Important! This step is crucial – you must select "All time." If you don’t, the platform may not function correctly.
Chrome browser Mobile: Clear cookie + cache
4) After selecting All time, tap the Clear data button. Finally, refresh the page, close and reopen the Google Chrome browser or the platform, log in again and everything should work properly.
How to clear cookies, data, and cache for optimal platform performance on MacBook and iPhone.
Safari browser: Mac
1. Open the Safari browser and click on the "Safari" option in the top menu bar.
2. Go to Preferences.
Safari browser: Mac
3. In Preferences, select the Privacy tab and click on the box named "Manage website data..."
Safari browser: Mac
4. In the search bar, search for the name "rf-trader". Select the "rf-trader" mark and click on "Remove".
Safari browser: Mac
5. Confirm the removal by clicking "Done".
Safari browser: iPhone
1. On your mobile device, open Settings and go to the Safari section.
2. Scroll all the way down and click on the option for Advanced.
Safari browser: iPhone
3. On the next page, select the option for Website Data.
Safari browser: iPhone
5. In the list of websites, find rf-trader.com and click on it.
Safari browser: iPhone
6. After clicking on rf-trader, you will see the option to Delete. Click on Delete and then click on the Done option in the up right corner.
Uninstall and install PC app RF-Trader.
Uninstall and install Mobile app RF-Trader.